Data Protection / Privacy Policy

OUR COMMITMENT TO YOUR PERSONAL DATA

We aim to provide wedding and event planning services while ensuring the highest standards of data protection, as well as implementing the best confidentiality and transparency practices regarding personal data we process. Our core values are defined by complete protection and transparency in how we handle your personal data in providing services and contractual matters.
The Personal Data Processing Policy explains the types of personal data we process, how we collect it, and your rights regarding its use. It also details how we manage client relationships and keep you informed about relevant developments.
Please also refer to the Cookie Policy for more information on how we use cookies and similar technologies on our website.

THE OPERATOR OF YOUR PERSONAL DATA

The data controller in relation to your personal data is Aida Moments, a limited liability company.

CATEGORIES OF PERSONAL DATA PROCESSED

The personal data we process may include:

  • Contact information such as your name, postal address (including home address if provided), professional address, phone numbers, fax number, and email.
  • Additional information processed in the context of a contractual relationship or voluntarily provided, such as instructions, payments, legal issues, disputes, or other actions you are involved in.
  • Details of visits to our offices, interactions with us, or information on how you engage with us.
  • Data collected from browsing our website through cookies and similar technologies, as per our Cookie Policy.

LEGAL GROUNDS FOR PROCESSING PERSONAL DATA

Any operation involving the processing of your personal data will be carried out based on one of the following legal grounds:

  • Processing is necessary for the conclusion or execution of a contract/invoice to which you are a party;
  • Processing is necessary to comply with a legal obligation of the provider;
  • Processing is based on your consent;
  • Processing is necessary for protecting your interests or those of another individual;
  • Processing is necessary for the legitimate interests of us or a third party (e.g., when processing is required for the execution of a contract involving your organization);
  • For special categories of data, processing will occur if, in addition to a general legal basis, one of the following specific conditions is met:
    • The consent of the data subject has been obtained;
    • We have a legal obligation to process these categories of data.

FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?

We may use your personal data for the following purposes (“Permitted Purposes”):

  • Providing services specific to our field of activity;
  • Managing and administering the contractual relationship with our clients;
  • Fulfilling our legal obligations (such as anti-money laundering and anti-terrorism financing obligations, tax reporting obligations);
  • Managing security and access to our offices, IT systems, and preventing security threats, fraud, or other unauthorized or malicious activities;
  • Complying with court decisions and protecting our rights and interests;
  • Analyzing and improving our services and communications, including conducting customer satisfaction surveys;
  • Any other related or auxiliary purposes, or other purposes for which your personal data was provided, in compliance with applicable law.

Also, with your consent, we may send you communications through the channels you have approved, to keep you updated on industry developments, announcements, and other relevant information.

UPDATING YOUR PERSONAL DATA

If any of the personal data you provided to us changes, for example, if you change your first name, last name, or email address, or if you wish to cancel any request made to us, or if you become aware that we hold any incorrect personal data about you, please contact us by email at contact@joymoments.eu.
We will not be responsible for any loss resulting from incorrect, unauthenticated, insufficient, or incomplete personal data provided by you.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We will stop processing personal data when it is no longer reasonably necessary for the Permitted Purposes, or when you withdraw your consent (if applicable), and (i) there are no legitimate and compelling reasons justifying further processing by us (including legal obligations to store the data) that override your interests, rights, and freedoms, or (ii) if the data is no longer needed for the establishment, exercise, or defense of a legal claim.

YOUR RIGHTS REGARDING THE PROCESSING OF PERSONAL DATA

Subject to certain legal conditions, you have the following rights regarding the processing of your personal data:

  • The right to request a copy of the personal data we hold about you;
  • The right to rectify any incorrect or incomplete personal data;
  • The right to object to or restrict the use of your personal data by us;
  • The right to withdraw your consent for processing based on consent;
  • The right to delete your personal data when you withdraw consent, the data is no longer necessary, or the processing is unlawful;
  • The right to data portability, allowing you to receive a copy of the data we processed or to transfer it to another entity you specify;
  • The right to withdraw consent for consent-based processing. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

To exercise these rights, please contact us using the following email: contact@joymoments.eu
Regarding marketing communications, you can also withdraw your consent at any time by clicking the “unsubscribe” link in any email from us or by replying with “Unsubscribe.”
To comply with legal data security and confidentiality requirements, we may ask for proof of identity when you exercise your rights.
We will consider any requests or complaints and respond within the legal timeframes. If you are not satisfied with our response or believe the processing violates applicable laws, you may file a complaint with the Romanian data protection authority: National Supervisory Authority for Personal Data Processing.

UPDATES TO THIS PERSONAL DATA PROCESSING POLICY

The most recent update to this Personal Data Processing Policy was made in December 2024. We reserve the right to periodically update and modify this Policy to reflect any changes in how we process your personal data or legal requirements. Any such changes will be displayed on our website, and/or provided in another manner.